腾讯(tencent)招聘IT Application & Support Engineer – Internship 106161
招聘职位：
IT Application & Support Engineer – Internship 106161 搜索同类职位
岗位职责：
About the Hiring Team
Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.
What the Role Entails
Tencent Overseas IT empowers Tencent’s global expansion by building scalable and reliable enterprise IT platforms and services. We are seeking a highly motivated intern from a U.S. university to join our LA-based IT team. This full-time 12-month internship provides hands-on experience in IT support, hardware/software asset management, and workflow automation.
As part of the team, you will work closely with local studio users and global IT teams to deliver day-to-day technical support, manage IT assets, and assist in building lightweight tools and automation to improve efficiency.What You’ll Work On
End-User IT Support
Provide on-site support for LA studio staff, including hardware/software setup, troubleshooting, and user assistance
Assist with onboarding/offboarding tasks (accounts, devices, and access)
Support collaboration and productivity tools (e.g., Microsoft 365, Zoom, Teams, Atlassian, Miro)
IT Asset & Software Management
Assist in hardware lifecycle management (laptops, peripherals, accessories)
Track and manage software licenses, installations, and compliance
Support IT Asset Management (ITAM) activities in ServiceNow
Workflow Automation & Tools
Contribute to automation of repetitive IT tasks (e.g., user provisioning, reporting)
Help build dashboards to track asset usage, software allocation, and system health
Support development of lightweight scripts or ServiceNow workflows to reduce manual workloads
Collaboration & Project Support
Partner with IT staff and business teams to improve support processes
Document technical procedures, FAQs, and asset management practices
Participate in team standups, reviews, and knowledge-sharing sessions
Key Responsibilities
Provide day-to-day technical support for LA studio users
Assist with IT hardware and software asset tracking and management
Support IT automation initiatives and simple tool development
Contribute to documentation, QA testing, and IT process improvement
Collaborate with global IT teams and follow agile project practices
Who We Look For
Who We’re Looking For
Strong problem-solving and troubleshooting skills
Familiar with operating systems (Windows, macOS) and common enterprise applications
Basic knowledge of IT asset management and/or scripting (JavaScript, Python, or similar)
Interest in workflow automation, dashboards, and IT operations tools
Self-motivated, detail-oriented, and able to work in a multicultural environment
What You’ll Learn
Hands-on IT support and asset lifecycle management in a global enterprise environment
ServiceNow basics, ITAM processes, and automation tools
Best practices in hardware/software provisioning and end-user support
Exposure to agile methodologies and IT project collaboration tools (Jira, Confluence)
Experience supporting a dynamic creative studio environment
Qualifications
Currently enrolled at a U.S. university, pursuing a degree in Computer Science, Information Systems, Engineering, or related field
Experience with API integrations and/or software development is a plus
Exposure to ITAM/ITSM systems (especially ServiceNow) is a plus
Excellent communication and teamwork skills
Intern Perks
Competitive stipend
Exposure to global enterprise IT projects
Hands-on learning in IT support and asset management
Potential for a full-time return offer upon graduation
Location State(s)
US-California-Los Angeles
The expected base pay range for this position in the location(s) listed above is $27.00 to $57.70 per hour. Actual pay may vary depending on job-related knowledge, skills, and experience.
This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full-time interns are also eligible to enroll in the Company-sponsored medical plan.
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Work Location: US-California-Los Angeles
岗位要求：
岗位要求详情请见上方岗位职责内说明
About the Hiring Team
Tencent Overseas IT has the mission to empower Tencent’s rapid global growth with future ready, global IT platforms, applications and services. We are chartered to lead the Overseas IT strategy, architecture, roadmap and execution. Satisfying our internal/external customers and becoming a world class global IT team are our top aspirations.
What the Role Entails
Tencent Overseas IT empowers Tencent’s global expansion by building scalable and reliable enterprise IT platforms and services. We are seeking a highly motivated intern from a U.S. university to join our LA-based IT team. This full-time 12-month internship provides hands-on experience in IT support, hardware/software asset management, and workflow automation.
As part of the team, you will work closely with local studio users and global IT teams to deliver day-to-day technical support, manage IT assets, and assist in building lightweight tools and automation to improve efficiency.What You’ll Work On
End-User IT Support
Provide on-site support for LA studio staff, including hardware/software setup, troubleshooting, and user assistance
Assist with onboarding/offboarding tasks (accounts, devices, and access)
Support collaboration and productivity tools (e.g., Microsoft 365, Zoom, Teams, Atlassian, Miro)
IT Asset & Software Management
Assist in hardware lifecycle management (laptops, peripherals, accessories)
Track and manage software licenses, installations, and compliance
Support IT Asset Management (ITAM) activities in ServiceNow
Workflow Automation & Tools
Contribute to automation of repetitive IT tasks (e.g., user provisioning, reporting)
Help build dashboards to track asset usage, software allocation, and system health
Support development of lightweight scripts or ServiceNow workflows to reduce manual workloads
Collaboration & Project Support
Partner with IT staff and business teams to improve support processes
Document technical procedures, FAQs, and asset management practices
Participate in team standups, reviews, and knowledge-sharing sessions
Key Responsibilities
Provide day-to-day technical support for LA studio users
Assist with IT hardware and software asset tracking and management
Support IT automation initiatives and simple tool development
Contribute to documentation, QA testing, and IT process improvement
Collaborate with global IT teams and follow agile project practices
Who We Look For
Who We’re Looking For
Strong problem-solving and troubleshooting skills
Familiar with operating systems (Windows, macOS) and common enterprise applications
Basic knowledge of IT asset management and/or scripting (JavaScript, Python, or similar)
Interest in workflow automation, dashboards, and IT operations tools
Self-motivated, detail-oriented, and able to work in a multicultural environment
What You’ll Learn
Hands-on IT support and asset lifecycle management in a global enterprise environment
ServiceNow basics, ITAM processes, and automation tools
Best practices in hardware/software provisioning and end-user support
Exposure to agile methodologies and IT project collaboration tools (Jira, Confluence)
Experience supporting a dynamic creative studio environment
Qualifications
Currently enrolled at a U.S. university, pursuing a degree in Computer Science, Information Systems, Engineering, or related field
Experience with API integrations and/or software development is a plus
Exposure to ITAM/ITSM systems (especially ServiceNow) is a plus
Excellent communication and teamwork skills
Intern Perks
Competitive stipend
Exposure to global enterprise IT projects
Hands-on learning in IT support and asset management
Potential for a full-time return offer upon graduation
Location State(s)
US-California-Los Angeles
The expected base pay range for this position in the location(s) listed above is $27.00 to $57.70 per hour. Actual pay may vary depending on job-related knowledge, skills, and experience.
This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year. Subject to the terms and conditions of the applicable plans then in effect, full-time interns are also eligible to enroll in the Company-sponsored medical plan.
Equal Employment Opportunity at Tencent
As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.
Work Location: US-California-Los Angeles
岗位要求：
岗位要求详情请见上方岗位职责内说明
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